Frequently Asked Questions about the FirstLink Upgrade
To access the letter sent to all current FirstLink Online Banking users regarding the platform change, click one of the links below. Adobe Reader or similar pdf view is required to view the letter. Why is First Central Bank changing its Online Banking platform?We want to provide our customers with an online banking platform that is user friendly and easy to navigate. Bill Pay has been integrated onto the home page, along with the opportunity to categorize your transactions and create spending reports. The new platform allows us to offer additional features, such as real-time notifications, fingerprint login for Mobile Banking, and the ability to view check and deposit images in the app. More new features are coming soon too!
Will my old username and password work on the new platform?
Your username will be the same, but it will be in all lowercase. Your initial password will be fcb followed by the last four digits of your Social Security number or Tax ID (for example fcb1234). You will be prompted to change your password after your initial log in.
If I used Bill Pay in the old system, will I need to retype all my vendors or recurring payments into the new system?
All of your current Bill Pay information will transfer over to the new FirstLink Online Banking platform. It uses the same vendor (CheckFree) as the old platform.
Will I have Mobile Banking access?
To use FirstLink Mobile Banking (the app or through your device's web browser), you will be required to enroll in Mobile Banking. You will be prompted during the initial login process. Please follow the prompts to receive the up-to-date browser link and/or app. You will also have to accept the Terms and Conditions.
Why do I have to answer new security questions, and why are they so random?
The purpose of security questions is to increase security and decrease fraud. For your protection, you will be prompted to answer three random security questions with answers that are less likely to be compromised from social media sites or other online outlets. First Central Bank highly discourages using the same answer for each question. The answers you create for your security questions will not be case sensitive.
Can I enroll in FirstLink Online Banking using my mobile device?
YES!!! You will now be able to enroll in FirstLink Online Banking using your device's web browser or the FirstLink Online Banking app found in Apple Store or Google Play. There are two apps available. Arapahoe, Cambridge, and Edison customers need to use the app titled First Central Bank. McCook and Curtis customers need to select the app titled First Central Bank McCook.
Why do I need to know my account number to enroll in FirstLink Online Banking? Why do I need to provide my Social Security number?
The new enrollment method will instantly send you your temporary password. Requiring that you know your account number and Social Security number is how we verify your identity and prevent unauthorized access to your accounts. As the site and the app are secured and encrypted, your data is protected.
Thank you for your understanding and patience as we work to provide the latest banking technology, making it easier for you to monitor and access your accounts. If you have further questions, or if you have trouble signing in to FirstLink Online Banking on the new platforms, please don't hesitate to contact your First Central Bank location.
